By submitting your information through your use of this website,
you consent to the use of that information by Farndale Cottages as laid out below.
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998 and the General Data Protection Regulation.
We collect the following information:
In addition to the above, visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. The information that is requested includes your name, email address and telephone number. Any communication between us such as email correspondence will also be stored.
In addition to the general information obtained as set out in the Website Visit section and the identification and contact information (including your address, telephone number and email address) in the Enquiries section, we also obtain payment information when you place a booking. This includes type of card, name on card, card number, card expiry and card security number. We do not, however, store or retain any full card details which you have provided. Any communication between us such as email correspondence will also be stored.
Use of Information and our rights to process Information
Enquiries and booking
We will use the information you have provided to communicate with you and to complete the booking. We share your information with our subcontractors who are involved in the booking process such as payment providers. We need to process your personal information in this way to enter into and perform the booking contract. We may also store this information where it is necessary for us in our legitimate interests and where your interests and fundamental rights do not override those interests.
We will share your details with our booking system, SuperControl for the purpose of them delivering their service to us. For example they provide a verified reviews service called UpFrontReviews and we may ask them to send you an email invitation to submit a review about your stay. We will never sell your details to any third party. You will have the opportunity to unsubscribe from any such emails at any time.
We may also communicate with you leading up to your booking including sending you the relevant check in information and answering any queries you may have.
If you have chosen to opt in to our marketing database, you have provided your consent to us contacting you in the future. We will not bombard you with emails, rather we may send information to you, usually by email, in relation to our cottages in terms of special offers or news or information that we may consider that you will find of interest. You will have the opportunity to unsubscribe from any such emails at any time or alternatively you can email us on firstname.lastname@example.org request that your email address or contact details be removed.
The information collected may also be used for research purposes. You can inform us by email to email@example.com at any time if you no longer require such information to be sent.
We may have to disclose the information if we are legally required to do so.
You are entitled to receive confirmation as to whether your personal information is being processed by us, as well as various other information relating to our use of your personal information.
You also have the right to access your personal information which we are handling.
You can exercise this right by contacting us. The easiest way is by email at firstname.lastname@example.org
You can restrict our processing of your personal information where
If you exercise your right to restrict us from using your personal information, we will then only process your personal information when you agree, except for storage purposes and to handle legal claims.
You are entitled to require us to rectify any inaccurate personal information we hold about you. You are also entitled to have incomplete personal information we hold about you completed, by providing a supplementary statement to us.
You have the right to receive the personal information we hold about you in a structured, standard machine readable format and to send this to another organisation controlling your personal information.
You have the right to require us to erase your personal information which we have in the following circumstances:
You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in England and Wales.
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.
Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.
Any queries relating to our collection or use of personal information should be addressed to email@example.com.
If you are unhappy about how we have used your personal data, you also have the right to contact the Information Commissioners Office to register a complaint.